广东炜珀注塑车间
Customer Support

Frequently Asked Questions

Find answers to the most common questions about our cooperation, samples and quality, order delivery and product customization. Can't find what you need? Feel free to contact us anytime.

01

About VEPO

Get to know our factory and export cooperation

01 Are you a factory or a trading company? Can you export these products directly?
Yes, we are a source factory with our own export license. From mold design and injection molding to final assembly, every step is completed in our own factory.
02 Which countries and regions do you mainly export to?
We mainly export to South Korea and Southeast Asia, and we are actively expanding into Europe, America and the Middle East. For specific market requirements, please contact us.
02

Samples & Quality

Sample requests, sampling lead time and quality control

03 Can you provide free samples?
Yes, samples are provided free of charge. You only need to cover the shipping cost.
04 How long does sampling take?
Standard samples are ready within 5—7 working days. Customized samples will be evaluated based on the specific solution, and we will keep you updated promptly.
05 How does your factory control quality?
We insist on "quality first". Equipped with professional testing equipment, every series of pumps is strictly inspected across all dimensions, including output volume, pull-off force, leakage and fatigue resistance.
03

Orders & Delivery

MOQ, payment terms and delivery lead time

06 What is the minimum order quantity (MOQ)?
The MOQ varies by product model and customization requirements, usually between 10,000—50,000 pcs. Small trial orders are supported for first-time cooperation. Please contact us to confirm the exact quantity.
07 What payment methods do you accept?
We usually work under FOB or EXW terms, with payment of 50% T/T deposit and the balance paid before shipment. Specific terms can be negotiated in the contract.
08 What is your usual delivery lead time?
Standard orders generally take 15—25 working days after receiving the deposit. The exact lead time depends on order quantity and current production schedule; we will confirm it when you place the order.
04

Product & Customization

Pump neck sizes and color customization

09 Which bottle neck sizes do your pumps fit?
We provide pumps covering mainstream bottle neck specifications for daily chemical packaging, including: 18/410, 20/410, 24/410, 24/415, 28/400, 28/410, 28/415, 30/400, 30/415, 32/410, 33/410, 33/415, 38/410. If you are not sure about your neck size, you can send us a bottle sample and we will match it precisely.
10 Can you customize colors?
Yes. We support product color customization. You just need to provide a Pantone color number or send us a color sample.
Still have questions?

Any Other Questions?

If you have any other questions, you can contact us directly and our team will answer them one by one.

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